Exchanges, returns and delivery

We will exchange or refund any merchandise you are not satisfied with, which must be returned within 60 days.

You must inform us at ruellemode@gmail.com of your intention to return a garment so that we can follow up on your preferences (exchange or refund). The customer is responsible for the return costs and the delivery costs will not be refunded.

We suggest that you use a delivery method that will allow you to insure and track your return package. Keep your package tracking number for your records. We are not responsible for damaged, misdirected, or lost return packages.

All packages must be returned to:

Ruelle
830 Royale
Saint-Aimé de Massueville, Quebec, Canada
J0G 1K0